Wednesday, May 11, 2005

I needed to cancel a credit card I wasn't using, so I called up their toll-free line and tried to navigate their voice-activated automated menu. The automated system repeated all the choices ad nauseum, misheard me, and of course didn't have an option for "Cancel this goddamn card". I tried to say "Cancel card" and "Cancel" hoping that would either trigger some bonus feature or get me out of the system and talking to a human. I tried to say "Talk to representative". At some point the system offered the option of "Help me with something else" but when I said that it misunderstood me. Finally the system gave up on me -- literally said it couldn't seem to help me -- and that it would transfer me to a live person (thank-you).

I got some satisfaction, however, when they asked me why I was cancelling their card. "Because of the automated voice assistance system", I said -- and this was typed in without comment by the operator. I only felt the teensiest bit bad for lying.

2 comments:

Jesse said...

"Operator" usually works

Natasha said...

Hey, btw, when will you be back from your trip and officially finished with all the nuptial celebrations? Drop me a line when you have time, nothing urgent.

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