Wednesday, May 11, 2005

I needed to cancel a credit card I wasn't using, so I called up their toll-free line and tried to navigate their voice-activated automated menu. The automated system repeated all the choices ad nauseum, misheard me, and of course didn't have an option for "Cancel this goddamn card". I tried to say "Cancel card" and "Cancel" hoping that would either trigger some bonus feature or get me out of the system and talking to a human. I tried to say "Talk to representative". At some point the system offered the option of "Help me with something else" but when I said that it misunderstood me. Finally the system gave up on me -- literally said it couldn't seem to help me -- and that it would transfer me to a live person (thank-you).

I got some satisfaction, however, when they asked me why I was cancelling their card. "Because of the automated voice assistance system", I said -- and this was typed in without comment by the operator. I only felt the teensiest bit bad for lying.


Jesse said...

"Operator" usually works

Natasha said...

Hey, btw, when will you be back from your trip and officially finished with all the nuptial celebrations? Drop me a line when you have time, nothing urgent.

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